Hospitality Management – InternsGlobal

Hospitality Management

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I

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info@internsglobal.in

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April 9th, 2025

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Hospitality Management

INTRODUCTION TO HOSPITALITY MANAGEMENT
FRONT OFFICE MANAGEMENT
HOUSEKEEPING MANAGEMENT
FOOD & BEVERAGE SERVICES
BUDGETING AND EXPENSE TRACKING
REPORTING AND ANALYSIS
INTRODUCTION TO EVENT MANAGEMENT
UNDERSTANDING THE EVENT CALENDAR
MANAGING TASKS EFFICIENTLY
BUILDING YOUR CONTACT LIST
BUDGETING AND EXPENSE TRACKING
REPORTING AND ANALYSIS
CASE STUDY - PLANNING A SMALL WORKSHOP
SUMMARY AND NEXT STEPS
INTRODUCTION TO TOURISM
MODES OF TRANSPORT
TOURIST CIRCUITS
TOURISM ORGANISATION AND PLANNING

Topics of Course

Module 1, A Ms word

Definition and scope of hospitality management
Key areas: hotel, restaurant, event, tourism, and resort management

MODULE 2.a: FRONT OFFICE MANAGEMENT

Overview of the tourism and hospitality industry
Hotel management and organizational structure
Front office operations and coordination
Reservation systems (online and offline)
Reception: guest check-in/check-out, inquiries, and complaints
Uniformed services: roles of bell staff, concierge, and doormen
Guest cycle and guest relations management
Telecommunications, front office cashier, and night audit
Managing front office human resources (recruitment, training, and performance evaluation)

MODULE 3.a: HOUSEKEEPING MANAGEMENT

MODULE 4.a: FOOD & BEVERAGE SERVICES

MODULE 5.a: BUDGETING AND EXPENSE TRACKING

MODULE 6.a: REPORTING AND ANALYSIS

MODULE 1.b: INTRODUCTION TO EVENT MANAGEMENT

MODULE 2.b: UNDERSTANDING THE EVENT CALENDAR

MODULE 3.b: MANAGING TASKS EFFICIENTLY

MODULE 4.b: BUILDING YOUR CONTACT LIST

MODULE 5.b: BUDGETING AND EXPENSE TRACKING

MODULE 6.b: REPORTING AND ANALYSIS

MODULE 7.b: CASE STUDY – PLANNING A SMALL WORKSHOP

MODULE 8.b: SUMMARY AND NEXT STEPS

MODULE 1.c: INTRODUCTION TO TOURISM

MODULE 2.c: MODES OF TRANSPORT

MODULE 3.c: TOURIST CIRCUITS

MODULE 4.c: TOURISM ORGANISATION AND PLANNING

Introduction to tourism organizations
Key Indian tourism organizations: TAAI, IATO, ITDC
International tourism organizations: IATA, UFTAA, ASTA, PATA, WTO, ICAO
Successful tourism planning and policies
Need for tourism policy and planning
Steps in the tourism planning process
Tourism policy of India
Marketing concepts in tourism
Marketing mix and promotional strategies
Additional Components:

Career Opportunities

Event Planner
Restaurant Manager
Hotel Manager
Restaurant Manager
Travel Consultant
Front Office Manager
Food and Beverage Manager
Housekeeping Manager
Sales and Marketing Manager
Tourism Development Officer
Hospitality Consultant

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info@internsglobal.in

1018 Students

20 Courses

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